Switching broadband providers used to be one tricky task. Some internet service providers (ISPs) made it difficult for consumers to do so, but UK regulator Ofcom has since stepped in and regulated these practices. Switching is now easier than ever, and we’re here to show you how.
If you’re happy with the package you have, that’s great. But if you’ve been with the same ISP for a few years now, it may be that there is a better suited package out there for you. With more ISPs entering the market, there are more companies competing for your business, driving prices down as a result. Did you know that if you’re a Sky TV and line rental customer, you can add Sky Everyday Lite broadband to your package for free, or unlimited broadband for a very reasonable amount? These are the kinds of deals that consumers are taking advantage of right now, and switching is simple.
Check your contract
The majority of home broadband contracts last between one year and 18 months. Unfortunately, if you want to leave before your contract expires, you will most likely have to pay off the rest of your contract. This may be worth it if you’re only a month away, but if you’re just a couple of months in, you’re better off waiting until your contract is up – just make sure to take a note of the date and set up a calendar or email reminder at least 1 month in advance so you can search for alternative ISPs in time. Some ISPs may charge you a cancellation fee on top of charging you for the remainder of your contract, while others may charge you for the free router you received as part of your package, so these are some things to watch out for.
Migration fees aren’t so common these days, but this issue does still pop up from time to time depending on the ISP you’re with. A migration fee is a charge, usually in the region of £15, which your new supplier may charge you for switching from another supplier. Most ISPs won’t charge this fee, as they’re keener than ever to entice new customers away from rival providers. If you’re looking to switch to a new ISP, it can pay to find out what their stance is on migration fees before you sign up.
This article was produced in association with Sky.