Last Updated: October 7th, 2022
Reports suggest live chat is preferred by 79% of consumers compared to a phone call as it provides instant response to consumer queries.
To run your online business successfully you must be aware of the importance of user experience. If you want to improve sales and boost conversion of your business you need to integrate live chat software into your website.
Top Live Chat Software
1. HubSpot Live Chat
HubSpot Live Chat tool helps you in easier and quicker communication with visitors. The HubSpot CRM tied along with the tool helps you in the real tracking process and thereby improving the enhanced user experience.
- Facilitates the immediate routing of inquiries with the service or the sales team.
- All the incoming chat gets stored within a special shared inbox known as ‘Conversations’.
- Easier access to the available deals, tickets, etc along with the successful storage of transcripts.
- Tandem working compatibility along with the automated chatbots.
- Automatic creation of different messages to let them appear on various website pages.
- Compatibility in enhancing the look and feel of the website due to enriched customization options.
2. Intercom
Intercom is another best alternative in the category that helps in generating leads by appropriate targeting by assured sales. The integration of this tool with several potential software makes it decent among the category.
- Provides one of the best ways of acquiring and retaining customers for the long term.
- Availability of updated and modern products for establishing a connection with new customers.
- Helpful in lead capturing, customer engagement, and boosting the rate of conversions.
- Assures the messaging with live chat widgets for several purposes including own flow automation.
- It can also be used as a user engagement software, lead generation tool, and onboarding tool.
- Easier integration with Google Analytics, Slack, E-Mail marketing services, CRM, and others.
- $87 per month is the initial charge and later on, it gets calculated as per the usage.
3. Sendinblue
Sendinblue is a beginner-friendly and responsive live chat software. Only a WordPress plugin is essential for setting it up along with the live website for initiating instant chat support with visitors.
- It allows the easier conversion of website visitors into revenue-generating customers.
- Assists to answer even the last-minute questions of the customers via the live chat feature.
- The compatibility with Sendinblue marketing automation helps generate more sales.
- It includes the added inclusion of email marketing features, segmentation, Facebook ads, etc.
- The provision of CRM, SMS, email marketing, and landing page generation make it a complete package.
- Different pricing plans are available but you need to access the premium plan to access the Chat feature.
- $66 per month is the initial plan offered with the tool that allows the inclusion of up to 10 team members.
4. LiveChat
LiveChat is undoubtedly the industry leader in assisting organizations in assured business sales. It has got the master control of converting the visitors into potential customers and thereby increasing the profits.
- The software is exceptionally easy to install and integrate with the best available WordPress plugin.
- Availability of live chat support apps for your customers to use on their devices.
- The chat continues on the go without any requirement of logging into the WordPress dashboard.
- The provision of adding survey forms lets you track the evaluation of the sales and support team.
- Easier integration of other services including Google Analytics, email marketing services, and others.
- The faster loading of the chat window and compatibility with a range of devices makes it unique.
- $16 is the starting price that bills annually, and $19 is applicable for a month-to-month payment.
5. ChatBot
The chatBot is the best available live chat software allowing you to get engaged with customers anytime. It utilizes the potential of artificial intelligence like technology for growing small businesses to larger levels.
- The drag-and-drop interface within the platform helps you create your customized ChatBots.
- There are hundreds of readymade templates exclusively designed as per the industry categories.
- The designing of custom conversations with respect to industry standards helps you drive traffic.
- A huge number of bot templates are there including the recruitment bot, restaurant bot, and others.
- One can even get to add a virtual assistant for the website, social media pages, and other apps.
- Seamless integration is available with WordPress and WooCommerce-like services.
- The initial plan starts just at $50 per month, allowing 1000 chats per month. Furthermore, there is 14 days free trial available with every single plan.
6. Olark
Olark is another feature-rich integration for lots of online businesses to drive traffic and generate leads. It is really easy to integrate with WordPress sites by pasting the simple HTML code and executing the output.
- The integration is the simplest ever using the platform and you get to go just by pasting a snippet.
- The free-to-access Olark live chat plugin doesn’t let you work with the code, and you are ready to go.
- It is compatible with the other several services including Salesforce, Zendesk, etc without any hassles.
- The third-party mobile applications let you get connected with the service via any applicable device.
- The platform, therefore, resolves the hassles that occurred while staying outside the house and on the go.
- It is affordable and simple, $17 per agent every single month.
To sum up, all the above-mentioned software are the best-in-class of live chat software platforms. Adding more to the list, there are several others including LiveAgent, Freshchat, Smartsupp, LivePerson, Pure Chat, LiveHelpNow, Drift, Acquire.io, and several others. Just get started with any of the mentioned software if you have an e-commerce website or you sell something online.
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